Delivery and Execution Consumers
The foundation shall observe in utmost care the reception and execution of orders of
products and when assessing applications for services.
The address that has been made known by the consumer to the foundation is considered to
be the delivery place.
Taking into account what is stated in article 4 of the general conditions/terms , the foundation shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. If the delivery is delayed or if a delivery cannot or partially be executed, the consumer is notified about this no later than 30 days after he placed the order. In that case the consumer has the right to terminate the agreement without any further cost
and he is entitled to compensation.
In the event of termination in accordance with the previous paragraph the foundation shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.
If the delivery of an ordered product appears to be impossible, the foundation shall strive to
make available a replacement product. At least before the delivery it will be mentioned in a
clear and understandable manner that a replacement product will be delivered. The right of
withdrawal cannot be ruled out with regard to replacement products. The costs of a possible return shipment come at the expense of the foundation.
The risk of damage and/or loss of products rest with the foundation until the moment of
delivery at the consumer or a pre-designated and an announced representative to the
foundation, unless otherwise expressly agreed. If you receive a damaged product, you
should report this by email within three days. You can send this email to: [email protected]